Reviving Tranquility: How a 500-Unit Condo Regained Its Sanctuary Through a Strategic Pool Overhaul

Summary:

In the West of Singapore, residents of a 500-unit condominium endured months of frustration as their swimming pool fell into disrepair—marked by milky water, skin irritation, and unusable facilities. Outdated systems and poor transparency from the existing contractor left the management council in a bind. GracePools stepped in with a year-long consultative approach, delivering a comprehensive overhaul plan that prioritized resident safety and long-term value. Within just eight weeks—four ahead of schedule—the transformation was complete. The pool was restored to pristine condition, reinstating the peaceful retreat residents had long awaited.

Problem Faced

Disrupted Peace:
– Swimming Pool Water Treatment Process was constructed using outdated technology and in compatible materials

– There was a shorter lifespan and as a result it was no longer economical to simply refurbish

– Pool water was visibly milky and caused irritation to the skin and eyes of Residents. Nobody could use the pool

– Lack of care and transparency from existing contractor resulted in lack of clarity of the problem and lost of trust and confidence

Solution

Interventions by Grace:
– Numerous visits by Gracepool to site to interview Management and Council to get a full understanding of the problems and constraints encountered

– Thorough and Transparent Consultation and Quotation by Gracepool on proposed new technology and overhaul solution – this process took 1 year

– Gracepool’s quotation was not the lowest but was the most comprehensive and fit for purpose

Result

Restored Sanctuaries:
– Overhaul of Swimming Pool Treatment Process and Equipment was completed within 8 weeks versus the budgeted 12 weeks

– Pool Water was restored to Pristine Conditions and reopened to the Joy of the Residents