Peace Restored in Hours: Gracepool's 24/7 Rapid Response Prevents Disaster at a Central Singapore Condominium
Summary:
A ~200 unit condominium in Central/South Singapore experienced a sudden and critical failure on a Saturday evening when a filter tank cracked, leading to significant water leakage and flooding in the pump room. Faced with potential water wastage and resident disruption, the local facilities management contacted GracePools late at night. Demonstrating their commitment to 24/7 maintenance and fast response, GracePools’ team was on-site within the hour, quickly diagnosed the root cause – a cracked tank valve – and, leveraging their readily available stock and personnel, executed an emergency repair. This swift action prevented further water damage and ensured the pool was operational by Sunday morning, restoring peace of mind and preventing any downtime for the residents at the start of a busy week.
Problem Faced
Disrupted Peace of Mind:
– Sudden crack on the filter tank results in water leaking and flooding of the pump room. This sudden explosion must be fixed immediately to prevent water wastage and return of the pool for residence use in the morning
– Local facilities management could not rectify this issue when it happened at 10pm on a Saturday evening
Solution
Interventions by Grace:
– Local facilities manager calls Gracepool past 10pm and sends a video of the issue for diagnosis
– Gracepool personnel were able to immediately diagnose the root cause – a cracked tank valve
– Gracepool fortunately had ready stock of critical replacement parts and components in stock and was able to activate service personnel to make an emergency service trip down even at this late hour on a weekend
Result
Restored Peace and Rest:
– Gracepool was on site to assist within 1 hour of the first call
– Gracepool personnel were able to fix the issue, clean up the pump room and restore the swimming pool within the same night – ensuring that residents still could enjoy the sanctuary of their swimming pool from Sunday morning onwards
– With the fast and effective response times, the Gracepool team was able to prevent further wastage of water, and ensure no swimming pool downtime on a weekend for residents to rest before the start of another busy week