Trustworthy Maintenance: Restoring A Pool Back To Vibrance For A Condominium Situated In The North Side of Singapore
Summary:
A ~500 unit condominium in the North of Singapore faced a crisis of disrupted trust when their previous contractor’s cost-cutting measures during COVID-19 shutdowns led to inadequate pool chemical levels and an unusable, green-tinged pool. Further exacerbated by global supply chain issues that prevented other contractors from securing necessary chemicals, GracePools was called upon to rectify the situation. Leveraging their reputation and strong supplier connections, GracePools ensured a consistent supply of chemicals, restored the pool water to proper treatment levels, and ultimately regained the residents’ joy and satisfaction. Their reliable service has earned them a 5-year ongoing maintenance contract, solidifying their position as a trusted partner.
Problem Faced
Disrupted Trust:
– During Covid-19 shutdowns and challenges, the previous contractor reduced the levels of chemicals used to treat the swimming pool water. This was done to:
a) Reduce costs required for pool maintenance
b) Stretch out chemical supply as he was unable to get a consistent supply of chemicals
– As a result, the swimming pool water turned green and was unsafe for use
Solution
Interventions by Grace:
– Gracepool was contacted to see if we could rectify this issue
– Due to global supply crunch, many contractors were unable to continue supply of important treatment chemicals and chlorine required for a clean pool
– Due to Gracepool’s reputation and connections with suppliers, the company was able to maintain consistent supply of chemicals and chlorine
Result
Restored Joy:
– Gracepool restored pool water with adequate and proper chemical and chlorine treatment regime – much to the resident’s joy and satisfaction.
– Gracepool has been awarded the maintenance contract for this condominium for the past 5 years and is recognized as a trusted partner.